NHS Direct – How should it be classified?

So how should NHS Direct be classified and will that classification change as the organisation’s purpose change with new government directives?    So what is NHS Direct?

  1. A multimedia patient health information system
  2. A telephone  health triage system
  3. A consumer health informatics systems –  “Consumer health informatics is the branch of medical informatics that analyses consumers’ needs for information; studies and implements methods of making information accessible to consumers; and models and integrates consumers’ preferences into medical information systems. Consumer informatics stands at the crossroads of other disciplines, such as nursing informatics, public health, health promotion, health education, library science, and communication science, and is perhaps the most challenging and rapidly expanding field in medical informatics; it is paving the way for health care in the information age.”
  4. A patient empowerment systems!
  5. A system to provide self care for long term ailments

Based on all the above one way to find out the problem in relation to primary care is to identify what the expectations of the primary care organisations were and then relate that what you identified as what the various stakeholder perceptions were of the ‘system to…’

Then develop conceptual models and compare these to identify the problems and the reasons as to why NHS Direct has not been integrated into primary care.


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Sense making
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